In an information-heavy economy, the face of sales has fundamentally changed. In this course we break down four different stages of listening, and how to know how someone is listening to you. Once you know this, you can better communicate to their current level and more rapidly achieve buy-in or realize that a potential client is just not the right fit. Save time and better serve others--it's a winning combination!
Course Materials
Why Listening is Important_Handout
(0.45 MB)
Available after Purchase
Important CPE Credit Information_READ BEFORE WEBCAST UPDATED
(0.47 MB)
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
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NO CE
By clicking OK you are acknowledging that this program is not eligible for CE credit on an individual basis. CE is awarded by viewing in a group of 5 or more. Please contact Susan Scott at sscott@wainsurance.org
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NO CE
By clicking OK you are acknowledging that this program is not eligible for CE credit on an individual basis. CE is awarded by viewing in a group of 5 or more. Please contact Susan Scott at sscott@wainsurance.org